What is covered
30-year residential
Manufacturer product warranty for residential use, where applicable.
10-year light commercial
Manufacturer product warranty for light commercial use, where applicable.
2-year workmanship
Floory workmanship warranty when your floor is installed by the Floory team.
Plain-English notes
- Warranty periods apply where the product is used as intended and installed and maintained correctly.
- The workmanship warranty applies to installation completed by Floory, not to supply-only orders installed by others.
- Warranties do not cover damage from misuse, accidents, water left pooling, unsuitable subfloors not prepared as recommended, or normal wear over time.
- Keep your invoice and product details, as they may be needed for any warranty claim.
This is a plain-English summary. Exact warranty terms, conditions and exclusions are set out in the manufacturer warranty documentation and your Floory quote or invoice, and prevail over this summary. Nothing here limits any rights you have under the Australian Consumer Law.
Caring for your floor
- Sweep or vacuum regularly and wipe up spills.
- Use felt pads and floor protectors under furniture.
- Avoid dragging heavy items across the floor.
- Clean with a damp (not soaking) mop and a suitable floor cleaner.
Questions about warranty?
Get in touch or start your estimate and we will help.
