Privacy Policy

Date: June 2026

Floory is a Western Australian hybrid flooring business providing flooring supply, estimates, delivery, installation, showroom consultations and related flooring services. We are committed to protecting the personal information we collect and hold about you. We aim to manage personal information in accordance with this policy, the Privacy Act 1988 (Cth), the Australian Privacy Principles and any other privacy laws that apply to us.

About this policy

In this policy, “Floory”, “we”, “us” and “our” means Floory and any related business, contractor or service provider acting on our behalf in connection with our products and services.

This policy explains how we collect, use, disclose, store and protect personal information. It also explains how you may request access to, or correction of, personal information we hold about you, and how you may make a privacy complaint.

This policy applies to personal information we collect from customers, website visitors, suppliers, contractors, installers, service providers and job applicants. It does not apply to employee records where an exemption applies under Australian privacy law.

Floory is committed to managing personal information openly and transparently and to keeping personal information secure. We will take reasonable steps to fulfil this commitment, including by only collecting personal information we reasonably need and by protecting personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable:

• whether the information or opinion is true or not; and
• whether the information or opinion is recorded in a material form or not.

Examples of personal information include your name, address, telephone number, email address, payment-related information, project address, quote details and other information you provide to us from time to time.

Collection of personal information

Floory provides hybrid flooring products and services, including online estimates, product selection, showroom assistance, onsite measures, delivery, installation, invoicing, payment processing and customer support. We collect personal information that is reasonably necessary for us to provide these products and services, manage our business and communicate with you.

The types of personal information we may collect include:

• your name and contact details, including your address, phone number and email address;
• your project address, suburb, postcode and delivery or installation location;
• information about your flooring project, including approximate floor area, selected flooring colour, selected product thickness, current floor type, rooms or areas involved, delivery needs, installation preferences and quote options;
• information submitted through our online estimate, quote, booking, contact or enquiry forms;
• photos, plans, drawings, measurements or documents you choose to upload or send to us for quoting or project purposes;
• payment, invoice and transaction information, including records of payments made to us;
• communications between you and Floory, including emails, phone calls, text messages, online enquiries and booking requests;
• website usage information, including information collected through cookies and similar technologies;
• supplier or contractor details, including contact information and information contained in invoices or business communications;
• information relevant to job applications, such as employment history, qualifications, references and other application materials; and
• any other information you provide to us in connection with our products, services or business activities.

We may collect personal information from you when you:

• visit or use the Floory website;
• complete an online estimate or quote form;
• request a saved estimate link or official estimate;
• book or request an onsite measure, inspection or showroom consultation;
• make a payment or request an invoice;
• contact us by phone, email, website form, SMS, social media or another channel;
• visit our showroom or interact with our team in person;
• provide photos, floor plans, measurements or project documents;
• subscribe to updates, promotions or marketing communications;
• interact with us through social media pages or online platforms we control;
• supply products or services to us;
• apply for a job with us; or
• otherwise deal with us in the course of our business.

Where reasonable and practicable, we collect personal information directly from you. We may also collect personal information from third parties where this is necessary for our dealings with you, such as from a person assisting with your flooring project, a payment provider, booking platform, delivery provider, installer, contractor, supplier, referee or publicly available source.

We will only collect personal information by lawful and fair means. If you provide us with personal information that we have not requested, we will consider whether the information is necessary for our dealings with you. If it is not necessary, we will take reasonable steps to destroy or de-identify it as soon as practicable, unless we are required or permitted by law to retain it.

Website usage, cookies and similar technologies

We may collect information about how you use our website. This may include your IP address, browser type, operating system, device information, pages viewed, links clicked, referring website, time spent on the website and information submitted through online forms.

We may use cookies, pixels, analytics tools and similar technologies to help us operate the website, improve the user experience, understand website traffic, measure marketing performance, prevent misuse and improve our products and services. This includes tools such as the Meta (Facebook) Pixel, which may use advertising cookies to measure the performance of our advertising and improve our marketing.

You may be able to disable cookies through your browser settings. However, some parts of the website may not work as intended if cookies are disabled.

Payment information

When you make a payment to Floory, payment processing may be handled by third-party payment, accounting, billing or banking providers. Floory does not intend to store full credit card details on its own systems.

Payment providers may collect and process payment information in accordance with their own terms and privacy policies. We may receive payment confirmation details, transaction records, customer details and invoice-related information so we can manage your booking, payment, invoice and customer record.

Use of personal information

We use personal information to provide our products and services and to operate our business. This may include using personal information:

• to prepare, calculate, send and manage quotes, estimates and invoices;
• to provide saved estimate links, official estimates and quote summaries;
• to arrange onsite measures, inspections, showroom consultations, delivery and installation;
• to help you choose flooring products, colours, thicknesses and related services;
• to coordinate contractors, installers, delivery providers and service providers;
• to process deposits, payments, refunds and invoices;
• to respond to enquiries and provide information you request;
• to communicate with you about your quote, order, booking, delivery, installation or project;
• to provide customer service and after-sales support;
• to manage warranties, complaints, issues, defects or service requests;
• to operate, maintain, protect and improve our website and online systems;
• to maintain internal records, accounting, reporting and business administration;
• to identify and prevent fraud, misuse, error, security incidents or unlawful activity;
• to improve our products, services, website, marketing and customer experience;
• to send marketing communications, promotions or updates that may be of interest to you, where permitted by law;
• to comply with legal, regulatory, accounting, tax, insurance and reporting obligations;
• to assess supplier, contractor or job applicant relationships; and
• for any other purpose related to the above or otherwise permitted by law.

We may use software tools, automation and third-party systems to assist with quoting, customer management, payments, accounting, booking, communication, website operation and business administration. We remain responsible for taking reasonable steps to handle personal information appropriately.

Each direct marketing communication we send will include an unsubscribe option where required. You can also ask us not to send direct marketing communications by contacting us using the details in the “Contact us” section of this policy.

Disclosure of personal information

We may disclose personal information where reasonably necessary for the purposes described in this policy. This may include disclosure to:

• our employees, contractors, installers and representatives;
• suppliers, delivery providers and installation partners;
• payment, billing, accounting and invoicing providers;
• customer relationship management, email, SMS, booking, website hosting and business software providers;
• IT, security, analytics, marketing and website service providers;
• professional advisers, including accountants, auditors, insurers, lawyers and consultants;
• government, regulatory, law enforcement or dispute resolution bodies where required or permitted by law;
• parties involved in a business sale, restructure, merger, transfer or similar transaction; and
• any other person or organisation where you have consented, or where disclosure is required or permitted by law.

We do not sell personal information to third parties.

Disclosure of personal information overseas

Some of the third-party systems and service providers we use may store, process or access personal information outside Australia. This may occur where our website, customer management, payment, accounting, email, analytics, hosting or other business systems are operated by providers with overseas infrastructure or support teams.

Where we disclose personal information to an overseas recipient, we will take reasonable steps to ensure the recipient handles the information securely and in a manner consistent with applicable privacy requirements, unless an exception applies under law.

Storage and protection of personal information

Floory may store personal information electronically and, where required, in hard copy. Electronic information may be stored in our own systems or in systems operated by third-party service providers.

We take reasonable steps to:

• ensure the personal information we collect, use and disclose is accurate, complete and up to date;
• protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure; and
• destroy or de-identify personal information that is no longer needed for a permitted purpose, unless we are required or permitted by law to retain it.

Security measures may include access controls, password protection, secure hosting, encrypted connections, restricted staff access, secure third-party platforms and internal processes designed to reduce privacy and security risk.

You should also take reasonable steps to protect information you provide to us or receive from us over the internet, including by keeping your email account and devices secure.

Access and correction of your personal information

If you would like to access personal information we hold about you, you may contact us in writing using the details in the “Contact us” section of this policy. Subject to certain exceptions, we will provide you with access to your personal information within a reasonable time.

If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may ask us to correct it. We will take reasonable steps to correct the information where appropriate.

We may need to verify your identity before responding to an access or correction request.

In some circumstances, we may not be able to provide access to, or correct, personal information. If this occurs, we will explain why, unless it would be unreasonable or unlawful for us to do so.

Complaints

If you believe Floory has breached your privacy or mishandled your personal information, you may make a complaint by contacting us in writing using the details below.

We will aim to acknowledge your complaint within a reasonable time and investigate and respond to the complaint as soon as practicable.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Contact us

If you have any questions about this privacy policy, wish to make a privacy complaint, or wish to request access to or correction of personal information we hold about you, please contact us:

Email: admin@floory.com.au
Post: Floory, Unit 1/40 Bonner Drive, Malaga WA 6090
Showroom: Unit 1/40 Bonner Drive, Malaga WA
Phone: 0451 087 773

Changes to this privacy policy

This privacy policy may be updated from time to time. The latest version will be published on our website.

By continuing to use our website, engaging our services or providing us with personal information after this policy is updated, you will be taken to have accepted the updated policy, to the extent permitted by law.

Contacting you

From time to time, we may contact you to provide important information about your quote, booking, order, delivery, installation, invoice, warranty or service request. We may also contact you about new products, services, promotions or updates that may be of interest to you.

If you no longer wish to receive marketing communications, you may contact us and ask to be removed from our mailing list, or use the unsubscribe link in the relevant communication where available. We may still contact you where necessary for service, transaction, legal or administrative reasons.

Australian Government privacy information

To find out more about privacy issues and legislation in Australia, you may visit the Office of the Australian Information Commissioner website at www.oaic.gov.au.